Wish
wish.com ↗In their words
“Wish reported increased customer retention driven by its new Propel IQ product, which generated 15% of Q3 revenue.”
“Wish reported that Net Promoter Score from user surveys has doubled since the start of their e-commerce success initiative.”
“Wish reports recent improvements in Net Promoter Score as proof of customer experience gains on its app.”
NPS disclosures (4)
Wish reported that Net Promoter Score from user surveys has doubled since the start of their e-commerce success initiative.
Wish reports recent improvements in Net Promoter Score as proof of customer experience gains on its app.
…negative $67 million, compared to negative $205 million in the second quarter of fiscal 2021 “We remain laser focused on the transformation of our business and have already made some significant improvements to the consumer experience, delivery times, and customer service, which have led to an increase in NPS scores and lower product refund rates,” said Vijay Talwar, Wish CEO.
…new business strategies and restructuring efforts, including cost-saving measures, our ability to execute on new strategic priorities related to our turnaround efforts, including actions to enhance the user experience and engagement, NPS scores, the turnaround timeline, including user growth, the potential impact of our marketing and product initiatives, including…
Retention disclosures (3)
Wish reported increased customer retention driven by its new Propel IQ product, which generated 15% of Q3 revenue.
Wish introduced the Wish Standards program to improve user trust and increase customer retention.
Wall Street cites lower customer retention and declining usage rates as reasons for downward EBITDA estimates for Wish.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.