Windstream
windstream.com ↗In their words
“Windstream Enterprise shifted from annual to quarterly analysis of its relationship Net Promoter Scores to improve customer service reputation.”
“In 2019, we saw dramatic improvements in our net promoter scores, customer satisfaction surveys and industry awards. We will continue this momentum in 2020 by enhancing network visibility and design for our customers and expanding software tools and…”
“In 2019, we saw dramatic improvements in our net promoter scores, customer satisfaction surveys and industry awards. We will continue this momentum in 2020 by enhancing network visibility and design for our customers and expanding software tools and…”
NPS disclosures (5)
Windstream Enterprise shifted from annual to quarterly analysis of its relationship Net Promoter Scores to improve customer service reputation.
In 2019, we saw dramatic improvements in our net promoter scores, customer satisfaction surveys and industry awards. We will continue this momentum in 2020 by enhancing network visibility and design for our customers and expanding software tools and…
In 2019, we saw dramatic improvements in our net promoter scores, customer satisfaction surveys and industry awards. We will continue this momentum in 2020 by enhancing network visibility and design for our customers and expanding software tools and…
…• Deliver consistent excellence in the customer experience - In 2019, we saw dramatic improvements in our net promoter scores, customer satisfaction surveys and industry awards.
…(t) customer satisfaction as measured using the Net Promoter Score (NPS) metric (based on surveys of customers of the Company and its subsidiaries); or (u) any combination of the foregoing business criteria.
Retention disclosures (1)
Windstream acquires MASS Communications, a customer-first company focused on revenue improvements and enhanced customer retention.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.