WightFibre
wightfibre.com ↗In their words
“WightFibre achieved a low Customer Effort Score of 2.4, indicating a user-friendly experience.”
“WightFibre's NPS stands at 71.3 as part of its Institute of Customer Service ServiceMark certification with Distinction.”
“WightFibre repeated customer service award success with strong CSI (customer satisfaction index) score and low effort score of 2.4.”
NPS disclosures (3)
WightFibre achieved a low Customer Effort Score of 2.4, indicating a user-friendly experience.
WightFibre repeated customer service award success with strong CSI (customer satisfaction index) score and low effort score of 2.4.
WightFibre's NPS stands at 71.3 as part of its Institute of Customer Service ServiceMark certification with Distinction.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.