WOW! Internet, Cable and Phone
wowway.com ↗In their words
“We’re seeing that it has an even higher customer stats or NPS score than our traditional video and it moves customers off of our QAM network onto the IP network which absolutely gives us better network efficiency and [indiscernible] serve.”
“The remaining 30% of the potential award was split equally between achievement of (i) a designated customer net promoter score, and (ii) designated high-speed data subscriber growth.”
“WOW! Internet, Cable and Phone's internal surveys showed a dramatic increase in employee net promoter score.”
NPS disclosures (4)
The remaining 30% of the potential award was split equally between achievement of (i) a designated customer net promoter score, and (ii) designated high-speed data subscriber growth.
We’re seeing that it has an even higher customer stats or NPS score than our traditional video and it moves customers off of our QAM network onto the IP network which absolutely gives us better network efficiency and [indiscernible] serve.
WOW! Internet, Cable and Phone's internal surveys showed a dramatic increase in employee net promoter score.
WOW announced plans to invest in customer service improvements focused on increasing its Net Promoter Score.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.