Aspirational Consumer Lifestyle Corp.
wheelsup.com ↗In their words
“Retention rate (core and business members with prepaid blocks): 90% (Q2 2022) — “approximately 90% for core and business members to purchase prepaid blocks”
“Retention rates remaining strong at approximately 80% for core and business members overall”
“Approximately 90% of Quorum Business members who purchased prepaid block”
Disclosed NPS over time
Every Net Promoter Score Aspirational Consumer Lifestyle Corp. has published, by date.
NPS disclosures (6)
For 2020, we had over 9,200 Active Members, over 11,300 Active Users and flew more than 150,000 passengers on approximately 45,000 flights, making us the largest provider of on-demand aviation in the United States • For calendar year 2020, we achieved a Net Promoter Score of 87 with customers completing our post-flight survey, which is issued after every flight. •
For 2020, we had over 9,200 Active Members, over 11,300 Active Users and flew more than 150,000 passengers on approximately 45,000 flights, making us the largest provider of on-demand aviation in the United States • For calendar year 2020, we achieved a Net Promoter Score of 87 with customers completing our post-flight survey, which is issued after every flight. •
For 2020, we had over 9,200 Active Members, over 11,300 Active Users and flew more than 150,000 passengers on approximately 45,000 flights, making us the largest provider of on-demand aviation in the United States. • For calendar year 2020, we achieved a Net Promoter Score of 87 with customers completing our post-flight survey, which is issued after every flight. •
For 2020, we had over 9,200 Active Members, over 11,300 Active Users and flew more than 150,000 passengers on approximately 45,000 flights, making us the largest provider of on-demand aviation in the United States. • For calendar year 2020, we achieved a Net Promoter Score of 87 with customers completing our post-flight survey, which is issued after every flight. •
For 2020, we had over 9,200 Active Members, over 11,300 Active Users and flew more than 150,000 passengers on approximately 45,000 flights, making us the largest provider of on-demand aviation in the United States. • For calendar year 2020, we achieved a Net Promoter Score of 87 with customers completing our post-flight survey, which is issued after every flight. •
For 2020, we had over 9,200 Active Members, over 11,300 Active Users and flew more than 150,000 passengers on approximately 45,000 flights, making us the largest provider of on-demand aviation in the United States. • For calendar year 2020, we achieved a Net Promoter Score of 87 for our customer flight experience. •
Retention disclosures (11)
Retention rate (core and business members with prepaid blocks): 90% (Q2 2022) — “approximately 90% for core and business members to purchase prepaid blocks”
Retention rate (core and business members overall): 80% (Q2 2022) — “retention rates remaining strong at approximately 80% for core and business members overall”
Retention rate (Quorum Business members with prepaid blocks): 90% (Q1 2022) — “approximately 90% of Quorum Business members who purchased prepaid block”
Retention rate (Quorum Business members overall): 80% (Q1 2022) — “our retention rates remained strong at approximately 80% for Quorum Business members overall”
Retention rate (core business members with prepaid blocks): 90% (Q4 2021) — “approximately 90% for core business members who purchase prepaid blocks”
Retention rate (core business members overall): 80% (Q4 2021) — “our retention rates continue to remain strong at approximately 80% for core business members overall”
Retention rate (Core and Business members with block purchases): 90% (Q3 2021) — “approximately 90% of those Core and Business members that purchase blocks”
Retention rate (Core and Business members): 80% (Q3 2021) — “80% retention rate for Core and Business members generally”
Retention rate (Core members who are spenders): 90% (Q2 2021) — “people that fly with us that are spenders are renewing it and our core membership at over 90%”
Retention rate (Core members): 80% (Q2 2021) — “strong 80%-plus retention rate for core members”
Wheels Up CEO reports customer retention rate of 80% as company goes public via SPAC.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.