Western & Caribbean Cellular Inc
In their words
“Annual churn decreased from 27.4% during 2001 to 27.2% in 2002. This decrease was mainly due to the improvements in customer service and new service plan offerings”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (1)
Churn (Occel): 27.2% (FY2002) — “Annual churn decreased from 27.4% during 2001 to 27.2% in 2002. This decrease was mainly due to the improvements in customer service and new service plan offerings”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.