WalkMe Ltd.
walkme.com ↗In their words
“Net revenue retention (customers having 500 or more employees): 116% (FY2022) — “Dollar Based Net Retention Rate (customers having 500 or more employees) 121 % 116 %”
“Net revenue retention (customers having 500 or more employees): 118% (March 31, 2021) — “Dollar Based Net Retention Rate (customers having 500 or more employees)...was 121% and 118%, respectively”
“WalkMe reports 2018 record year; helps SaaS and web-based companies increase greater customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (11)
Net revenue retention (customers with 500+ employees): 102% (FY2023) — “Dollar Based Net Retention Rate (customers having 500 or more employees) 116% (2022) and 102% (2023)”
Net revenue retention (all customers): 100% (FY2023) — “Dollar-Based Net Retention Rate (all customers) 113% (2022) and 100% (2023)”
Net revenue retention (customers having 500 or more employees): 116% (FY2022) — “Dollar Based Net Retention Rate (customers having 500 or more employees) 121 % 116 %”
Net revenue retention (all customers): 113% (FY2022) — “As of December … Dollar-Based Net Retention Rate (all customers) 115 % 113 %”
Net revenue retention (customers having 500 or more employees): 121% (FY2021) — “Our dollar-based net retention rate for customers having 500 or more employees for the years ended December 31, 2020 and 2021 was 120% and 121%, respectively.”
Net revenue retention (all customers): 115% (FY2021) — “Our dollar-based net retention rate for all customers for the years ended December 31, 2020 and 2021 was 112% and 115%, respectively.”
Net revenue retention (customers having 500 or more employees): 118% (March 31, 2021) — “Dollar Based Net Retention Rate (customers having 500 or more employees)...was 121% and 118%, respectively”
Net revenue retention (all customers): 111% (March 31, 2021) — “Dollar-Based Net Retention Rate (all customers)...for the three months ended March 31, 2020 and 2021 was 115% and 111%, respectively”
WalkMe reports 2018 record year; helps SaaS and web-based companies increase greater customer retention.
WalkMe launches product adoption solution designed to increase customer retention for SaaS companies.
WalkMe launched Growth Edition solution to help SaaS companies analyze and take action on user behavior to achieve greater customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.