VTEX
vtex.com ↗In their words
“Our net revenue retention reached 104% in FX-neutral”
“Net revenue retention of 105% on FX-neutral basis”
“Revenue from existing stores increased to US$169.0 million in 2024, with a net revenue retention rate ("NRR") of 99.3% in USD”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (14)
VTEX faces headwinds from a declining net revenue retention rate.
Net revenue retention: 99.5% (FY2025) — “Our NRR was 99.5%, 104.3% and 107.4% on a FX Neutral basis for the years ended December … and 2023, respectively.”
Net revenue retention (existing stores (USD)): 99.3% (FY 2024) — “Revenue from existing stores increased to US$169.0 million in 2024, with a net revenue retention rate ("NRR") of 99.3% in USD”
Net revenue retention: 104.3% (FY2024) — “Our NRR was 104.3%, 107.4% and 105.3% on a FX Neutral basis for the years ended December … and 2022, respectively.”
Net revenue retention: 104% (FY2024) — “Our net revenue retention reached 104% in FX-neutral”
VTEX's advanced fulfillment solution transforms logistics into a competitive advantage that boosts customer retention.
Net revenue retention (Existing stores): 111.3% (FY2023) — “Revenue from existing stores increased to US$ 146.0 million in 2023, with a net revenue retention rate ("NRR") of 111.3 % in USD”
Net revenue retention: 107.4% (FY2023) — “Our NRR was 107.4%, 105.3% and 105.1% on a FX Neutral basis for the years ended December … and 2021, respectively.”
Net revenue retention: 107% (FY2023) — “net revenue retention reached 15% and 107%, respectively, in 2023”
Net revenue retention: 105.3% (FY2022) — “Our NRR was 105.3%, 105.1% and 171.9% on a FX Neutral basis for the years ended December … and 2020, respectively.”
Net revenue retention (existing stores): 105% (FY2022) — “net revenue retention of 105% on FX-neutral basis”
Net revenue retention: 105.1% (FY2021) — “Our NRR was 105.1%, 171.9% and 115.2% on a FX Neutral basis for the years ended December … and 2019, respectively.”
Net revenue retention: 115.2% (FY2019) — “Our NRR was 171.9% and 115.2% on a FX Neutral basis for the years ended December 31, 2020 and December 31, 2019, respectively”
Net revenue retention: 171.9% (FY2020) — “Our NRR was 171.9% and 115.2% on a FX Neutral basis for the years ended December 31, 2020 and December 31, 2019, respectively”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.