Vroom, Inc.
vroom.com ↗In their words
“Our customers love this game-changing process, and it drives some of the highest NPS in our business. As a result, some of the vehicles that we purchased for retail sales do not wind up meeting our retail criteria and are ultimately sold in the…”
“Could you give us an update on whether or not you've been able to reduce average delivery times and improve net promoter scores over the course of the past six months?”
“We utilize voice of the customer feedback to measure daily delighted scores from our customers, quality scores from our employees on the ground at each reconditioning facility and net promoter scores by location.”
Disclosed NPS over time
Every Net Promoter Score Vroom, Inc. has published, by date.
NPS disclosures (9)
…of our long-term debt (Q2-22 to Q4-23) Completed in-sourcing of selling function in 2023 ⚫80-point improvement in net promoter score for customer sales (Q1-22 to Q4-23) Significant progress on best-in-class title and registration operations via…
Vroom CEO recognized; customer satisfaction measured by NPS increased 80 full percentage points.
…80 point improvement in net promoter score for customer sales • · •
Our customers love this game-changing process, and it drives some of the highest NPS in our business. As a result, some of the vehicles that we purchased for retail sales do not wind up meeting our retail criteria and are ultimately sold in the…
Could you give us an update on whether or not you've been able to reduce average delivery times and improve net promoter scores over the course of the past six months?
We utilize voice of the customer feedback to measure daily delighted scores from our customers, quality scores from our employees on the ground at each reconditioning facility and net promoter scores by location.
Content begets conversion. Conversion begets success and high NPS.
…no longer have to settle for whatever the local dealer has on the lot or scour local peer-to-peer listings and travel to a seller’s location for a unknown, time-consuming experience, which is demonstrated by our NPS score of 52 as of March 31, 2020.
…no longer have to settle for whatever the local dealer has on the lot or scour local peer-to-peer listings and travel to a seller’s location for a unknown, time-consuming experience, which is demonstrated by our NPS score of 52 as of March 31, 2020.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.