Vodafone UK
vodafone.co.uk ↗In their words
“Vodafone UK's net promoter score improved to +20, up from +7 twelve months prior and -1 in 2016, as the company addressed business challenges.”
“During the tenure of the outgoing CEO, Vodafone UK achieved improvements to net promoter score, churn, and revenue growth.”
“Infosys digital transformation work with Vodafone UK tripled their Net Promoter Score while boosting digital sales 50%.”
NPS disclosures (6)
During the tenure of the outgoing CEO, Vodafone UK achieved improvements to net promoter score, churn, and revenue growth.
Infosys digital transformation work with Vodafone UK tripled their Net Promoter Score while boosting digital sales 50%.
Vodafone UK's NPS has improved through investments in customer service, billing, network reliability, and innovative products.
Vodafone UK improved customer-reported satisfaction and Net Promoter Score through digital tool implementation and headcount reduction.
Vodafone UK's net promoter score improved to +20, up from +7 twelve months prior and -1 in 2016, as the company addressed business challenges.
Vodafone UK Home Broadband achieved 316,000 subscribers, supported by improvements in consumer net promoter scores and record network performance.
Retention disclosures (1)
Vodafone UK launched 'Very Me Rewards' loyalty programme in 2018 with focus on customer retention and partnerships.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.