NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Telecom & media  /  Vodafone NZ
63
Latest disclosed NPS
25 Sep 2020
2
NPS entries
1 with a number
2020
Years covered
2 entries in all

In their words

“Vodafone NZ wholesale reports Net Promoter Score doubled from 30 to 63 following network upgrades.”
— reported by reseller.co.nz · 25 Sep 2020 · NI-BE9C9DB
“Vodafone NZ reports lifted NPS scores a year after introducing the X Squad programme.”
— reported by scoop.co.nz · 22 Oct 2020 · NI-A0D5CCD

NPS disclosures (2)

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22 Oct 2020
NPSProgram

Vodafone NZ reports lifted NPS scores a year after introducing the X Squad programme.

— reported by scoop.co.nz · 22 Oct 2020 · NI-A0D5CCD
scoop.co.nz ↗
25 Sep 2020
NPS63

Vodafone NZ wholesale reports Net Promoter Score doubled from 30 to 63 following network upgrades.

— reported by reseller.co.nz · 25 Sep 2020 · NI-BE9C9DB
reseller.co.nz ↗

Retention disclosures (0)

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No retention figures yet.

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.