Vodafone Idea
In their words
“Vodafone Idea faces challenges with customer retention despite improvements in 4G network quality.”
“Vodafone Idea's IBM technology outsourcing deal renewal aims to improve customer retention capabilities.”
“Vodafone Idea achieved improved Net Promoter Score following a 34% quarter-on-quarter capacity increase.”
NPS disclosures (1)
Vodafone Idea achieved improved Net Promoter Score following a 34% quarter-on-quarter capacity increase.
Retention disclosures (2)
Vodafone Idea faces challenges with customer retention despite improvements in 4G network quality.
Vodafone Idea's IBM technology outsourcing deal renewal aims to improve customer retention capabilities.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.