Vodacom
vodacom.co.za ↗In their words
“Vodacom came first in the South African Customer Satisfaction Index with a score of 79.2, up from 79.0 in 2016.”
“Vodacom reported a net promoter score of 53% for customer service satisfaction, leading the market by 16 percentage points.”
“Vodacom Tanzania achieved a higher Net Promoter Score over its closest competitor, according to its 2026 annual report.”
NPS disclosures (12)
Vodacom Tanzania achieved a higher Net Promoter Score over its closest competitor, according to its 2026 annual report.
Vodacom is tracking network NPS as part of its expanded East Africa strategy and investment in innovation.
Vodacom Egypt achieved significant improvement in net promoter scores contributing to 23% of group service revenue.
Vodacom achieved #1 Net Promoter Score ranking among South African telecoms in 2022.
Vodacom SA MD Balesh Sharma led improvements in net promoter scores and churn reduction during his tenure.
Vodacom South Africa achieved improvements in net promoter scores, market share, network quality and churn reduction under outgoing MD.
Vodacom's Mpumalanga region became the leader in voice network performance as measured by net promoter score following R450m network investment.
Vodacom leads competitors MTN and Cell C on Net Promoter Score in South Africa.
Vodacom added 1.4 million customers and secured an outright Net Promoter Score lead in its market after heavy network spending.
Vodacom came first in the South African Customer Satisfaction Index with a score of 79.2, up from 79.0 in 2016.
Vodacom maintains Net Promoter Score lead over competitors in its market.
Vodacom reported a net promoter score of 53% for customer service satisfaction, leading the market by 16 percentage points.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.