Virgin Mobile USA, Inc.
In their words
“For the three months ended March 31, 2008, our churn was 5.1%, as compared to 4.0% for the same period last year.”
“Our average monthly churn for the year ended December 31, 2006 was approximately 4.81%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 5.1% (Q1 2008, monthly) — “For the three months ended March 31, 2008, our churn was 5.1%, as compared to 4.0% for the same period last year.”
Churn: 4.81% (FY2006) — “Our average monthly churn for the year ended December 31, 2006 was approximately 4.81%.”
Churn: 4.8% (H1 2007) — “Churn for the six months ended June 30, 2006 and 2007 was approximately 4.4% and 4.8%, respectively.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.