Virgin Media O2
virginmedia.com ↗In their words
“Virgin Media O2 suffers major customer loss in mobile and broadband, highlighting challenges in customer retention and revenue management.”
“Netcracker and Virgin Media O2 win 2024 TM Forum Excellence Award for customer experience, recognized through Net Promoter Score measurement.”
“Virgin Media O2 addresses tactical vs. strategic approaches to customer retention.”
NPS disclosures (1)
Netcracker and Virgin Media O2 win 2024 TM Forum Excellence Award for customer experience, recognized through Net Promoter Score measurement.
Retention disclosures (2)
Virgin Media O2 suffers major customer loss in mobile and broadband, highlighting challenges in customer retention and revenue management.
Virgin Media O2 addresses tactical vs. strategic approaches to customer retention.
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.