VIRGIN MEDIA INVESTMENT HOLDINGS LTD
virginmedia.com ↗In their words
“Average monthly on-net cable customer churn improved to 1.2% for the three months ended December 31, 2008, from 1.4% for same period in 2007”
“Metrics for the group and the specific division, including a combination of (among others): OCF (as defined above), customer service measures (including fault rates and net promoter scores), employee engagement measures, risk-related measures, the…”
NPS disclosures (1)
…metrics for the group and the specific division, including a combination of (among others): OCF (as defined above), customer service measures (including fault rates and net promoter scores), employee engagement measures, risk-related measures, the…
Retention disclosures (1)
Churn (on-net cable customers): 1.2% (Q4 2008 (monthly average)) — “average monthly on-net cable customer churn improved to 1.2% for the three months ended December 31, 2008, from 1.4% for same period in 2007”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.