Virgin Australia
virginaustralia.com ↗In their words
“Virgin Australia named Australia's Most Trusted Travel Brand 2026 with strategic NPS of 30, up 3 points.”
“Virgin Australia reports Strategic Net Promoter Score increased by 3 points to 30 in FY26 as airline segment delivered strong EBIT growth.”
“Virgin Australia's Strategic Net Promoter Score rose 4 points to 27 following transformation project.”
Disclosed NPS over time
Every Net Promoter Score Virgin Australia has published, by date.
NPS disclosures (5)
Virgin Australia named Australia's Most Trusted Travel Brand 2026 with strategic NPS of 30, up 3 points.
Virgin Australia reports Strategic Net Promoter Score increased by 3 points to 30 in FY26 as airline segment delivered strong EBIT growth.
Virgin Australia's Strategic Net Promoter Score rose 4 points to 27 following transformation project.
Virgin Australia IPO prospectus highlights Net Promoter Score of 26, ahead of competitor Qantas (25).
Virgin Australia's mobile luggage check-in trial received entirely positive customer feedback with a net promoter score of 95%.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.