Vertafore
vertafore.com ↗In their words
“Vertafore introduces RiskMatch Retention Prediction tool to help independent agencies analyze client retention by examining 250+ internal and external factors.”
“Vertafore improved its customer NPS by 200% since its 2016 acquisition, adding over 500 employees.”
“Vertafore's Vision solution has been shown to improve agency customer retention by up to 5%, reducing client churn.”
NPS disclosures (1)
Vertafore improved its customer NPS by 200% since its 2016 acquisition, adding over 500 employees.
Retention disclosures (4)
Vertafore introduces RiskMatch Retention Prediction tool to help independent agencies analyze client retention by examining 250+ internal and external factors.
Vertafore's Vision solution has been shown to improve agency customer retention by up to 5%, reducing client churn.
Vertafore built customer success program from scratch with focus on setting metrics and goals for customer retention.
Vertafore is expanding its data analytics focus to help customers improve business growth and customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.