Veritone
veritone.com ↗In their words
“Gross revenue retention continued to be above the 90th percentile”
“Gross revenue retention continued to be above the 98 percentile”
“Net revenue retention (Software Products & Services excluding Amazon): 120% (FY2022) — “over 120% net retention, excluding Amazon”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (21)
Veritone reported Q2 2026 results with Net Revenue Retention stable at 105% sequentially and cost reduction initiatives underway.
Gross revenue retention: 90% (Q2 2026) — “gross revenue retention continued to be above the 90th percentile”
Gross revenue retention (Software Products & Services): 90% (Q4 2025) — “Gross Revenue Retention(6) > 90% > 90% > 90% > 90% > 90%”
Gross revenue retention: 98% (Q1 2025) — “Gross revenue retention continued to be above the 98 percentile”
Gross revenue retention (Software Products & Services): 90% (FY2024) — “Gross Revenue Retention >90%”
Gross revenue retention (Software Products & Services Customers): 90% (Q1 2024) — “Gross Revenue Retention (7) >90%”
Gross revenue retention (Software Products & Services): 90% (Q4 2023) — “Gross Retention >90% >90% NM = Not Meaningful”
Gross revenue retention (Software Products & Services): 90% (Q4 2022) — “Gross Revenue Retention continued to be strong in the high 90th percentiles”
Net revenue retention (Software Products & Services excluding Amazon): 120% (FY2022) — “over 120% net retention, excluding Amazon”
Gross revenue retention (Software Products & Services): 95% (Q3 2022) — “gross revenue retention in the high 90 percentiles”
Net revenue retention: 120% (Q2 2022) — “excluding Amazon, net customer retention well in excess of 120% year-over-year.”
Gross revenue retention: 90% (Q2 2022) — “gross revenue retention was well in excess of 90% in Q2 2022.”
Gross revenue retention (Software Products & Services): 90% (Q4 2021) — “Gross Revenue Retention (5) >90%”
Net revenue retention (Software Products & Services): 120% (Q4 2021) — “Q4 net customer retention of over 120%”
Gross revenue retention (Software Products & Services): 90% (Q3 2021) — “Gross Revenue Retention >90% for Quarter Ended Sept 30, 2021”
Retention rate: 90% (Q3 2021) — “We renewed all material Q3 contracts, supporting strong customer retention, which remains well above 90%.”
Net revenue retention (SaaS): 120% (Q2 2021) — “net retention exceeded 120% when compared to Q2, 2020 year-on-year”
Gross revenue retention (SaaS): 90% (Q2 2021) — “SaaS growth and net revenue retention rates remain over 90% and 120%, respectively”
Churn (Media & Entertainment): 0% (Q1 2020) — “virtually zero customer churn”
Churn (SaaS): 0% (Q4 2019) — “our SaaS customer churn is nearly zero”
Retention rate: 100% (Q3 2019) — “over 25 new signings this year which gives us near a 100%'s renewal rate.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.