Vasta Platform Ltd
In their words
“Educators and administrators of private schools operating in the K-12 educational segment) and their positive experience with our platform is evidenced by our high net promoter score, or NPS, among core learning systems and digital learning brands.”
“In November 2023, we scored 62 and 44 out of 100 possible points for Anglo and pH learning systems, respectively, in a survey carried out by us with our partner schools, and 46.7 out of 100 possible points for our digital learning platform (Plurall), in…”
“Net revenue retention (subscription arrangements (partner schools)): 91.4% (FY2023) — “Revenue retention rate 91.4% for Year Ended December 31, 2023; salesforce incentives based on metrics tracking revenue retention rate”
Disclosed NPS over time
Every Net Promoter Score Vasta Platform Ltd has published, by date.
NPS disclosures (12)
…educators and administrators of private schools operating in the K-12 educational segment) and their positive experience with our platform is evidenced by our high net promoter score, or NPS, among core learning systems and digital learning brands.
Great evidence of the evolution of our company and brands is demonstrated in the customer satisfaction assessment index (NPS), which in the last 12 months has grown by more than 30 points.
Great evidence of the evolution of our company and brands is demonstrated in the customer satisfaction assessment index (NPS), which in the last 12 months has grown by more than 30 points.
In November 2023, we scored 62 and 44 out of 100 possible points for Anglo and pH learning systems, respectively, in a survey carried out by us with our partner schools, and 46.7 out of 100 possible points for our digital learning platform (Plurall), in…
As of November 25, 2022, we scored 62 and 44 out of 100 possible points for Anglo and pH learning systems , respectively, in a survey carried out by us with our partner schools, and 41 out of 100 possible points for our digital learning platform (…
…acquisition, Educbank has more than doubled its student-base, totaling 40 thousand students as of October 31, 2022, and delivering excellent customer experience due to its frictionless business model, as highlighted by a Net Promoter Score (NPS) of 85.
As of June 30, 2021, we scored 67 and 40 out of 100 possible points for Anglo and pH learning systems, respectively, in a survey carried out by us with our partner schools, and 42 out of 100 possible points for our digital learning platform (Plurall),…
The NPS of our brands averaged 72, with Anglo and PAR having scores at the excellence levels (79 and 78, respectively). Plurall had an NPS of 54.
As of December 31, 2020, we scored 80 and 77 out of 100 possible points for Anglo and pH learning systems, as rated by our partner schools, and 57 out of 100 possible points for our digital learning platform (Plurall), as rated by school coordinators.
As of August 30, 2019, we scored 93 out of 100 possible points for both Anglo and pH learning systems, in a survey carried out by us with our partner schools, and 63 out of 100 possible points for our digital learning platform (Plurall), in a survey…
As of August 30, 2019, we scored 93 out of 100 possible points for both Anglo and pH learning systems, in a survey carried out by us with our partner schools, and 63 out of 100 possible points for our digital learning platform (Plurall), in a survey…
As of August 30, 2019, we scored 93 out of 100 possible points for both Anglo and pH learning systems, in a survey carried out by us with our partner schools, and 63 out of 100 possible points for our digital learning platform (Plurall), in a survey…
Retention disclosures (8)
Net revenue retention (Solutions characterized as subscription arrangements): 92.8% (FY2024) — “Revenue retention rate 92.8% 91.4% 90.7% for Year Ended December 31, 2024 2023 2022”
Net revenue retention (subscription arrangements (partner schools)): 91.4% (FY2023) — “Revenue retention rate 91.4% for Year Ended December 31, 2023; salesforce incentives based on metrics tracking revenue retention rate”
Net revenue retention (subscription arrangements): 90.7% (FY2022) — “Revenue retention rate 90.7 % for Year Ended December 31, 2022”
Churn (Overall): 9% (2023) — “New clients represented 9% of the ACV growth, which offset the 9% increase in the rate of lost clients (or churn).”
Net revenue retention (Solutions characterized as subscription arrangements): 92.1% (2021) — “For Year Ended December 31, 2021... Revenue retention rate 92.1% ...92.2% ...93.5% [2019-2021]”
Churn (Partner Schools (subscription model)): 8% (2022) — “The churn rate of 8% was slightly higher than in previous years”
Gross revenue retention (solutions characterized as subscription arrangements): 92.2% (2020) — “Revenue retention rate (1) 92.2 % 93.5 % 92.6 % 91.7 % (1) Calculated by comparing the difference between the net revenue from sales and services generated by our existing partner schools in a specific year and that generated on the previous year.”
Net revenue retention (Subscription arrangements (partner schools)): 92.2% (Q1 2020) — “Revenue retention rate 92.2% for the Three Months Ended March”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.