UWM Holdings Corp
uwmholdings.com ↗In their words
“All this while never skipping a beat on service with best-in-class Net Promoter Score of 87, again, a strong and successful quarter by all measures.”
“Second, our net promoter score for the quarter was 87.3. You know companies with NPS in their 60s and 70s are viewed as world-class.”
“Our client service continues to be world-class with our year-to-date net promoter score of plus 87.1 which is off the charts for anyone that really follows Net Promoter Scores.”
Disclosed NPS over time
Every Net Promoter Score UWM Holdings Corp has published, by date.
NPS disclosures (34)
Additionally, our service levels remain unrivaled, represented by our 2025 average Client Net Promoter Score of +87.5%. ~35,000 15 days +87.5 Submitting LOs Application to Clear-to-Close Average Client Net Promoter Score UWM HOLDINGS CORPORATION > 2026…
3 3 Overall mortgage lender in the U.S. since 2022 #1 Wholesale mortgage lender in the U.S. since 2015 #1 #1 42.5% 4Q25 Purchase Production $18.9B Net Promoter Score FY 2025 +87.5 4Q25 Adjusted EBITDA Servicing UPB as of Dec.
We d elivered this speed while receiving a n 87.5% a verage monthly client Net Promoter Score ("NPS") for the year ended December 31, 2025, as well as an 87% average monthly client NPS for the past five years.
…the U.S. since 2022 #1 Wholesale mortgage lender in the U.S. since 2015 #1 #1 42.5% 3Q25 Purchase Production $25.2B Net Promoter Score 3Q25 +88.7 3Q25 Adjusted EBITDA Servicing UPB as of September 30, 2025 $216B 3Q25 Loan Production Purchase mortgage…
We maintained turn times, SLAs, world-class Net Promoter Scores and our submission to critical close times actually got even faster from 12 days to 11 days, which are like record-breaking numbers.
All this while never skipping a beat on service with best-in-class Net Promoter Score of 87, again, a strong and successful quarter by all measures.
UWM Holdings reported an NPS of 87.3, underscoring strong client relationships in a competitive market.
Second, our net promoter score for the quarter was 87.3. You know companies with NPS in their 60s and 70s are viewed as world-class.
Additionally, our service levels remain unrivaled, represented by our 2024 average Client Net Promoter Score of +84. ~35,000 16 days +84 Submitting LOs Application to Clear-to-Close Average Client Net Promoter Score UWM HOLDINGS CORPORATION > 2025 PROXY…
We delivered this speed while receivin g an 84% average monthly client N et Promoter Score ("NPS") for the year ended December 31, 2024 , as well as an 86% average monthly client NPS for the past eight years.
…Achieved NPS of +82.5 Application to Clear to Close •
Additionally, our service levels remain unrivaled, represented by our 2023 average Client Net Promoter Score of +88. ~35,000 17 days +88 Submitting LOs Application to Clear-to-Close Average Client Net Promoter Score UWM HOLDINGS CORPORATION > 2024 PROXY…
…Achieved Net Promoter Score of +86.5 in 4Q23. • Our 1.15% 60+ days delinquency as of December 31, 2023, was significantly better than the industry average of 1.78% (Source: Mortgage Bankers Association, as of Q4 2023).
Furthermore, we delivered this speed while receiving an 88% average monthly client Net Promoter Score ("NPS") for the year ended December 31, 2023, as well as an 87% average monthly client NPS for the past seven years.
UWM Holdings achieved Net Promoter Score of +86.4 in Q3 2023, reflecting strong customer satisfaction.
…Achieved Net Promoter Score of +86.4 in 3Q23. • Our 1.09% 60+ days delinquency as of September 30, 2023, was significantly better than the industry average of 1.53% (Source: TransUnion, as of August 2023).
…Achieved Net Promoter Score of +88.0 in 2Q23 • Our 0.99% 60+ days delinquency as of June 30, 2023, was significantly better than the industry average of 1.47% 1 •
Achieved highest ever Net Promoter Score of +90.4 in 1Q23, up from +87.8 in 1Q22 • Our 0.98% 60+ days delinquency as of March 31, 2023, was significantly better than the industry average of 1.6% 1 , highlighting our strong credit quality 1 Source:…
Additionally, our service levels remain unrivaled, represented by our 2022 average Client Net Promoter Score of +89. 33,000+ 18 days +89 Submitting LOs Application to Clear-to-Close Average Client Net Promoter Score UWM HOLDINGS CORPORATION > 2023 PROXY…
…Achieved highest ever Net Promoter Score of +90.0 in 4Q22, up from +87.1 in 4Q21 •
Furthermore, we delivered this speed while receiving an 89% average monthly client Net Promoter Score ("NPS") for the year ended December 31, 2022, as well as an 86% average monthly client NPS for the past six years.
Achieved Net Promoter Score of +88.4 in 3Q22, up from +87.0 in 3Q21 • Our 0.71% 60+ days delinquency and our 0.55% forbearance rates, as of September 30, 2022, are significantly better than the industry averages of 1.7% 2 and 0.69%, 3 respectively,…
And so, that will tie to the market share growth and figuring out how our net promoter score is? How our technology is?
Achieved Net Promoter Score of +87.7 in 2Q22, up from +84.8 in 2Q21 • Our 0.69% 60+ days delinquency and our 0.49% forbearance rates, as of June 30, 2022, are significantly better than the industry averages of 1.7% 2 and 0.81%, 3 respectively,…
Additionally, our service levels remain unrivaled, represented by our 2021 average Net Promoter Score of 87. 34,000+ 18 days 87 Submitting LOs Application to Clear-to-Close Average Client Net Promoter Score UWM HOLDINGS CORPORATION > 2022 PROXY…
We consistently receive positive client feedback and received an 87% average monthly client Net Promoter Score ("NPS") for the year ended December 31, 2021, as well as an 86% average monthly client NPS for the the past five years, evidencing the…
We consistently receive positive client feedback and received an 88% average monthly client Net Promoter Score (obtained through premier service) for the nine months ended September 30, 2021, and have received an 86% average monthly client Net Promoter…
Our client service continues to be world-class with our year-to-date net promoter score of plus 87.1 which is off the charts for anyone that really follows Net Promoter Scores.
Our client service remains best-in-class, with our proprietary technology, uncompromising team members proving our year-to-date net promoter at a plus 86.6.
UWM, our Net Promoter Score is an elite level. Think of the top Fortune 1000 companies, we're probably a top 1%, if not even better than that.
We consistently receive positive client feedback and received an 86% average monthly client Net Promoter Score (obtained through premier service) for the 2017 year through December 31, 2020 (the latest available date for such information), evidencing…
Our Net Promoter Score was plus 85 for the year, plus 87.5 for the fourth quarter, so it got better. And our clients love working with us for many reasons: our service, our technology.
We consistently receive positive client feedback and received an 86% average monthly client Net Promoter Score (obtained through premier service) for the 2017 year through November 30, 2020 (the latest available date for such information), evidencing…
• B2B model resulting in direct relationship with +86 $2.0B 30,000+ loan officers (2) Net Promoter Score YTD Q3 2020 • Best-In-Class technology and service offering driven by 1,005 Earnings technology professionals •
Retention disclosures (1)
UWM's broker strategy and AI initiatives are expected to improve borrower retention and reduce costs.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.