UserTesting
usertesting.com ↗In their words
“UserTesting's Empathy Experience Index outlines best practices for building customer loyalty and strengthening retention in multichannel retail.”
“UserTesting appoints Janelle Estes as Chief Insights Officer; CEO emphasizes the value of customer empathy for revenue, retention and lifetime value.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (2)
UserTesting's Empathy Experience Index outlines best practices for building customer loyalty and strengthening retention in multichannel retail.
UserTesting appoints Janelle Estes as Chief Insights Officer; CEO emphasizes the value of customer empathy for revenue, retention and lifetime value.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.