USAA
usaa.com ↗In their words
“USAA's annual report claims a 96% member retention rate, highlighting strong customer ties.”
“USAA's Net Promoter Score is four times higher than the industry average.”
“USAA achieved a Net Promoter score 4x higher than the industry average.”
NPS disclosures (7)
USAA's Net Promoter Score is four times higher than the industry average.
USAA achieved a Net Promoter score 4x higher than the industry average.
USAA's Net Promoter Score is four times higher than typical measures of customer loyalty.
USAA's NPS is more than four times higher than industry average, with leading CSAT scores.
USAA has a Net Promoter Score four times the average banking score, reflecting high customer loyalty.
In 2018, USAA's Net Promoter Score was more than four times higher than the average score among banking providers.
USAA was named Best-in-Class and achieved top scores in the 2017 Satmetrix Net Promoter Benchmark Study.
Retention disclosures (1)
USAA's annual report claims a 96% member retention rate, highlighting strong customer ties.
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.