US Unwired Inc
In their words
“Our overall churn rate was 3.4% for the quarter”
“Churn at IWO dropped significantly from 3.1% in the first quarter to 2.5% this quarter”
“Blended churn which includes pre-pay, remained flat quarter-over-quarter at 3%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (17)
Churn: 3.1% (FY2004) — “Churn 3.1 % for the year ended December 31, 2004”
Churn: 3.2% (FY2004, blended) — “resulted in an 11% drop in our blended churn, down from 3.6% in 2003 to 3.2% 2004”
Churn (Post-pay): 2.75% (Q3 2004, monthly) — “our post pay churn was 2.75%”
Churn (Overall): 3.4% (Q3 2004, monthly) — “Our overall churn rate was 3.4% for the quarter”
Churn (IWO): 2.5% (Q2 2004) — “Churn at IWO dropped significantly from 3.1% in the first quarter to 2.5% this quarter”
Churn (blended (pre-pay and post-pay)): 3% (Q2 2004) — “blended churn which includes pre-pay, remained flat quarter-over-quarter at 3%”
Churn (post-pay): 2.3% (Q2 2004) — “post-pay churn rate as it dropped to 2.3% this quarter compared to 2.9% in the first quarter”
Churn (PCS (excluding IWO)): 2.9% (monthly) — “Churn 2.9% for three-month period ended June 30, 2004 compared to 3.0% for three-month period ended June 30, 2003”
Churn: 3% (Q1 2004) — “Churn … [for Q1 2004]; Churn decreased for the three-month period ended March 31, 2004”
Churn (IWO): 3.1% (Q1 2004) — “At IWO, despite 50% of the property experiencing a full quarter of wireless local number portability, churn dropped slightly quarter-over-quarter from 3.2% to 3.1%”
Churn (US Unwired): 3% (Q1 2004) — “churn rate at US Unwired dropped from 3.5% in the 4th quarter to 3% this quarter”
Churn: 3.5% (Q3 2003) — “Churn … for the three and nine-month periods ended September 30, 2003 compared to September 30, 2002.”
Churn (PCS blended): 3% (Q2 2003) — “Our blended churn was 3%, which was a 70 basis points improvement from the first quarter.”
Churn: 3% (Q2 2003) — “Churn was 3.0% for the three-month period ended June 30, 2003 as compared to 3.7% for the three-month period ended June 30, 2002.”
Churn: 3.7% (Q1 2003 (three-month period ended March 31, 2003)) — “Churn was unchanged at 3.7% for the three-month periods ended March 31, 2003 and March 31, 2002.”
Churn (iBill): 4.9% — “out of their sixteen thousand merchants, their churn rate is extremely low. We talked about less than five percent churn.”
Churn (overall): 4.7% (Q3 2002 (three months ended September 30, 2002)) — “Churn was 4.7% for the three-month period ended September 30, 2002 as compared to 1.8% for the three-month period ended September 30, 2001.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.