US LEC Corp
In their words
“In 2006, we retained 91.3% of our customer base, an average retention of 98.9% per month.”
“During the quarter ended September 30, 2006, we retained 97.8% of our customer base, an average retention of 99.3% per month.”
“During the quarter ended June 30, 2006, we retained 97.94% of our customer base, an average retention of 99.3% per month.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (19)
Retention rate: 91.3% (2006) — “In 2006, we retained 91.3% of our customer base, an average retention of 98.9% per month.”
Retention rate: 97.8% (Q3 2006) — “During the quarter ended September 30, 2006, we retained 97.8% of our customer base, an average retention of 99.3% per month.”
Retention rate: 97.94% (Q2 2006) — “During the quarter ended June 30, 2006, we retained 97.94% of our customer base, an average retention of 99.3% per month.”
Retention rate: 98.25% (Q1 2006) — “During the quarter ended March 31, 2006, we retained 98.25% of our customer base, an average retention of 99.4% per month.”
Churn: 1% (monthly) — “Our customer retention rate continues to be very strong at over 99% per month”
Retention rate: 90.6% (FY2005) — “In 2005, we retained 90.6% of our customer base, an average retention of 99.2% per month.”
Churn (Business class customers): 1% (Q2 2005 (monthly)) — “Our average monthly business class customer churn was less than 1.0% during the quarter ended June 30, 2005.”
Retention rate: 99% (Q2 2005, monthly) — “during the second quarter we surpassed the 24,000 customer milestone while maintaining our industry leading 99% monthly customer retention rate.”
Churn (Business class customers): 0.7% (Q1 2005 (monthly)) — “Our average monthly business class customer churn was approximately 0.7% during the quarter ended March 31, 2005.”
Retention rate: 90% (2004) — “US LEC retained approximately 90% of the customers whose contracts came up for renewal during 2004.”
Retention rate: 91.2% (2004) — “In 2004, we retained 91.2% of our customer base compared to 92.6% in 2003.”
Churn (business class): 0.73% (2004) — “our average monthly business class customer turnover remained constant at approximately 0.73%”
Churn (overall): 0.7% (2004, monthly) — “US LEC continues to demonstrate outstanding customer retention through an overall monthly churn rate of only 0.7%”
Churn: 1.8% (Q3 2004) — “Our quarterly customer churn was approximately 1.8% as of September 30, 2004.”
Churn: 1.3% (Q2 2004) — “Our quarterly customer churn was approximately 1.3% as of June 30, 2004.”
Retention rate (business class customers): 98% (Q2 2004) — “Maintaining an industry leading retention rate of over 98% for the quarter for business class customers”
Churn: 0.67% (Q1 2004) — “our average monthly customer turnover remained constant at approximately 0.67%”
Retention rate: 90% (FY2003) — “US LEC renewed the contracts of over 90% of the customers whose contracts came up for renewal during 2003.”
Retention rate: 92.6% (FY2003) — “In 2003, we kept over 92.6% of our customer base compared to 92.1% in 2002.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.