Unity Software Inc.
unity.com ↗In their words
“We should be seeing net expansion rate above 100% clearly for the year”
“Our dollar base net expansion rate for the quarter was a 142%”
“Our dollar-based net expansion rate as of December 31, 2024 was 96%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (29)
Net revenue retention: 103% (Q3 2025) — “Dollar-based net expansion rate 103 % 94 % As of September 30, 2025 September 30, 2024”
Net revenue retention (Create and Grow Solutions): 100% (Q2 2025) — “Dollar-based net expansion rate as of June 30, 2025 and 2024 was 100% and 96%, respectively.”
Net revenue retention: 97% (Q1 2025) — “Dollar-based net expansion rate 97 % 101 % As of March 31, 2025 March 31, 2024”
Net revenue retention: 96% (FY2024) — “Our dollar-based net expansion rate as of December 31, 2024 was 96%”
Net revenue retention (Create and Grow Solutions): 94% (Q3 2024) — “Dollar-based net expansion rate 94 % 102 %. Our dollar-based net expansion rate has been declining over the last year.”
Net revenue retention (Create and Grow Solutions): 96% (Q2 2024) — “Dollar-based net expansion rate as of June 30, 2024 and 2023, was 96% and 103%, respectively”
Net revenue retention (Create and Grow Solutions): 101% (Q1 2024) — “Dollar-based net expansion rate 101 % 102 %.”
Net revenue retention: 104% (FY2023) — “dollar-based net expansion rate as of December 31, 2023 was 104%”
Unity Software Inc faces challenges with customer retention and competitive pressures.
Net revenue retention (Create and Grow Solutions): 102% (Q3 2023) — “Dollar-based net expansion rate 102% as of September 30, 2023 (vs. 111% as of September 30, 2022)”
Net revenue retention: 106% (Q2 2023) — “Our dollar-based net expansion rate as of June 30, 2023 and 2022, was driven primarily by the sales of additional subscriptions and services”
Net revenue retention (Create and Grow Solutions): 107% (Q1 2023) — “Dollar-based net expansion rate 107% as of March 31, 2023 (vs. 135% as of March 31, 2022)”
Net revenue retention: 142% (Q1 2023) — “Dollar-Based Net Expansion Rate Q1 2023: 142%”
Net revenue retention: 116% (Q4 2022) — “We closed the quarter with 1,340 customers with trailing 12-month revenue above $100,000 and a base dollar net expansion rate of 116%”
Net revenue retention: 100% (Q1 2023 / FY2023 expectation) — “we should be seeing net expansion rate above 100% clearly for the year”
Net revenue retention (Create and Operate Solutions): 111% (Q3 2022) — “Dollar-based net expansion rate was 111% and 142% as of September 30, 2022 and 2021, respectively.”
Net revenue retention (Create and Operate Solutions): 121% (Q2 2022) — “Dollar-based net expansion rate was 121% and 142% as of June 30, 2022 and 2021, respectively.”
Net revenue retention (customers >$100K in revenue): 153% (LTM Dec 2021) — “153% DOLLAR- … >$100K IN REVENUE”
Net revenue retention (Create and Operate Solutions): 135% (Q1 2022) — “Our dollar-based net expansion rate as of March 31, 2022 and 2021, was 135% and 140%, respectively.”
Net revenue retention (Create and Operate Solutions): 140% (FY2021) — “Dollar-based net expansion rate as of December 31, 2021 was 140%, compared to 138% in 2020 and 133% in 2019”
Net revenue retention: 140% (Q4 2021) — “Dollar-based net expansion rate as of December 31, 2021 was 140% as compared to 138% as of December 31, 2020.”
Net revenue retention: 142% (Q3 2021) — “Our dollar base net expansion rate for the quarter was a 142%”
Net revenue retention (Create and Operate Solutions): 142% (June 30, 2021) — “Dollar-based net expansion rate as of June 30, 2021 June 30, 2020 Dollar-based net expansion rate 142 % 142 %”
Net revenue retention (Create and Operate Solutions): 140% (Q1 2021) — “Our dollar-based net expansion rate as of March 31, 2021 and 2020, was 140 % 133 %”
Net revenue retention: 138% (FY2020) — “Dollar-based net expansion rate as of December 31, 2020 was 138% compared to 133% as of December 31, 2019.”
Net revenue retention (Create and Operate Solutions): 144% (Q3 2020) — “As of September 30, 2020 September 30, 2019 Dollar-based net expansion rate 144 % 132 %”
Gross revenue retention (customers > $100,000 of revenue): 99% (June 30, 2020) — “we had 716 of these customers and a gross retention rate of 99%, which we define as the percentage of these customers that we retained from the prior year”
Net revenue retention: 142% (Q2 2020) — “dollar-based net expansion rate, which measures expansion in existing customers' revenue over a trailing 12-month period, grew from 124% as of December 31, 2018 to 133% as of December 31, 2019, and from 129% as of June 30, 2019 to 142% as of June 30, 2020”
Gross revenue retention (customers >$100k revenue): 99% (Q2 2020) — “As of June 30, 2020, we had 716 of these customers and a gross retention rate of 99%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.