Ultimate Software Group Inc
ultimatesoftware.com ↗In their words
“Ultimate Software's continued investment in product and service has driven its 96% customer retention rate.”
“Ultimate had a recurring-revenue, customer-retention rate of approximately 96% in 2018”
“Our customer retention rate remained consistent at approximately 96% on a year-over-year basis in 2018”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (31)
Ultimate Software's UltiPro earned a Brandon Hall Group Gold Award for advancement in client acquisition and retention technology.
Ultimate Software's continued investment in product and service has driven its 96% customer retention rate.
Retention rate (recurring revenue cloud customer base): 96% (FY2018 (ended December 31, 2018)) — “Ultimate had a recurring-revenue, customer-retention rate of approximately 96% in 2018”
Retention rate: 96% (FY2018) — “Our customer retention rate remained consistent at approximately 96% on a year-over-year basis in 2018”
Ultimate Software maintained a 96% customer retention rate for its HR cloud platform, indicating strong enterprise user loyalty.
Retention rate (recurring revenue cloud customer base): 96% (Q2 2018) — “our Customer Retention, on a trailing twelve-month basis, was approximately 96% for our recurring revenue cloud customer base”
Ultimate Software reported quarterly customer retention rates of 96%, sustaining strong levels.
Retention rate (cloud): 96% (Q1 2018) — “As of March 31, 2018, our Customer Retention, on a trailing twelve-month basis, was approximately 96% for our recurring revenue cloud customer base.”
Retention rate (recurring revenue cloud): 96% (FY2017) — “Ultimate had a recurring revenue cloud customer retention rate which was approximately 96% in 2017”
Retention rate: 96% (FY2017) — “Ultimate's annualized retention rate, on a rolling 12-month basis, was approximately 96% for our recurring revenue cloud customer base as of December 31, 2017”
Retention rate (Recurring revenue cloud customer base): 96% (12M ended Mar 31 2017) — “As of March 31, 2017, our Customer Retention, on a trailing twelve-month basis, was approximately 96%”
Retention rate (recurring revenue cloud customer base): 96% (Q1 2017) — “annualized retention rate, on a rolling 12-month basis, was approximately 96% for its recurring revenue cloud customer base as of March 31, 2017”
Net revenue retention (recurring revenue cloud customer base): 97% (2016) — “Ultimate had a recurring revenue cloud customer retention rate which was approximately 97% in 2016.”
Retention rate: 97% (FY2016) — “maintained a year-over-year customer retention rate of approximately 97%”
Net revenue retention (recurring revenue cloud customer base): 97% (Q1 2016) — “Customer Retention, on a trailing twelve-month basis, exceeded 97% for our recurring revenue cloud customer base, which compares with greater than 96% for the prior year”
Retention rate (recurring revenue cloud customer base): 97% (FY2015) — “Ultimate had a recurring revenue cloud customer retention rate which exceeded 97% in 2015.”
Retention rate (recurring revenue customer base): 96% (FY2014) — “Maintained an annualized customer retention rate in excess of 96% for our existing recurring revenue customer base”
Retention rate: 96% (FY2014) — “Ultimate had a recurring revenue cloud customer retention rate which exceeded 96% in 2014. As of December 31, 2014 and 2013, our Customer Retention exceeded 96%, on a trailing twelve-month basis.”
Retention rate (recurring revenue customer base): 96% (FY2013) — “Maintained an annualized customer retention rate in excess of 96% for our existing recurring revenue customer base”
Retention rate: 96% (FY2013) — “Ultimate had a recurring revenue customer retention rate which exceeded 96% in 2013”
Retention rate: 96% (FY2012 (trailing 12-month)) — “Ultimate had a recurring revenue customer retention rate which exceeded 96% in 2012”
Retention rate: 96% (FY2011) — “close the year with a customer retention rate greater than 96% once again”
Retention rate: 96% (Q1 2011 (TTM)) — “our Customer Retention was 96%, on a trailing twelve-month basis”
Net revenue retention: 96% (FY2010) — “Ultimate had a recurring revenue customer retention rate of 96% in 2010”
Retention rate: 96% (FY2008) — “twelve month retention rate of 96% for existing customers' annual maintenance renewals during 2008”
Net revenue retention: 97% (FY2009) — “Ultimate currently has a recurring revenue retention rate of 97%”
Retention rate: 97% (FY2009) — “our client retention rate remained strong at 97%”
Retention rate (Intersourcing): 97% (FY2008) — “The Company's twelve month retention rate of 97% for existing Intersourcing customers also contributed to the growth in Intersourcing revenues.”
Retention rate: 96% (FY2008) — “the Company's retention rate for annual renewal maintenance contracts is 96%, which is consistent with historical experience.”
Retention rate: 97% (FY2008) — “our all-important customer retention rate remained strong at 97%”
Retention rate: 99% (FY2007) — “our customer retention rate remained at 99 percent throughout 2007”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.