Udemy
udemy.com ↗In their words
“Net revenue retention (Udemy Business Large Customers (1,000+ employees)): 97% (FY2025) — “NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 97%.”
“Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
“Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
Disclosed NPS over time
Every Net Promoter Score Udemy has published, by date.
NPS disclosures (5)
UB customers typically express high satisfaction with their UB experience, resulting in our average net promoter score of 61 and an average course rating from UB learners of 4.5 out of 5.0 stars, in each case as of December 31, 2021.
• Udemy Business received an impressive Net Promoter Score of 61 from learners using the platform. • Rolled out support for 8 new local currencies, bringing the total number of currencies supported to 28.
Our UB customers typically express high satisfaction with their UB experience, resulting in our average net promoter score of 49. Our curated UB offering begins with over 6,000 of the most engaging and relevant courses available on our platform.
Our UB customers typically express high satisfaction with their UB experience, resulting in our average net promoter score of 49. Our curated UB offering begins with over 6,000 of the most engaging and relevant courses available on our platform.
Our UB customers typically express high satisfaction with their UB experience, resulting in our average net promoter score of 49. Our curated UB offering begins with over 6,000 of the most engaging and relevant courses available on our platform.
Retention disclosures (42)
Net revenue retention (Udemy Business Large Customers): 97% (Q1 2026) — “UB Large Customer NDRR of 97% as of March 31, 2026”
Net revenue retention (Udemy Business Large Customers (1,000+ employees)): 97% (FY2025) — “NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 97%.”
Net revenue retention (Udemy Business (all customers)): 93% (FY2025) — “As of December 31, 2025, Udemy Business NDRR was 93%, and NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 97%.”
Net revenue retention: 93% (FY2025) — “Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
Net revenue retention (Large Customers): 97% (FY2025) — “Net Dollar Retention Rate stabilized at 97% for Large Customers and 93% total”
Net revenue retention (Udemy Business Large Customers): 97% (Q3 2025) — “Udemy Business Large Customer Net Dollar Retention Rate was 97%.”
Net revenue retention (Udemy Business (Enterprise)): 93% (Q3 2025) — “Udemy Business Net Dollar Retention Rate (NDRR) was 93%, and Udemy Business Large Customer Net Dollar Retention Rate was 97%.”
Net revenue retention (Udemy Business Large Customers): 99% (Q2 2025) — “Udemy Business Large Customer Net Dollar Retention Rate was 99%.”
Net revenue retention (Udemy Business (Enterprise)): 95% (Q2 2025) — “Udemy Business Net Dollar Retention Rate (NDRR) was 95%, and Udemy Business Large Customer Net Dollar Retention Rate was 99%.”
Udemy reports net retention rate fell to 96% from 106% in Q3 2023, indicating declining enterprise retention.
Net revenue retention (Udemy Business Large Customers): 100% (Q1 2025) — “UB Large Customer Net Dollar Retention Rate 100 % 111 % (1,100) bps”
Net revenue retention (Udemy Business (Enterprise)): 96% (Q1 2025) — “UB Net Dollar Retention Rate 96 % 104 % (800) bps”
Net revenue retention (Udemy Business): 98% (FY2024) — “As of December 31, 2024, Udemy Business NDRR was 98%”
Net revenue retention (Udemy Business Large Customers): 103% (Q4 2024) — “UB Large Customer Net Dollar Retention Rate 103 % 113 % (1,000) bps”
Net revenue retention (Udemy Business (Enterprise)): 98% (Q4 2024) — “UB Net Dollar Retention Rate 98 % 106 % (800) bps”
Net revenue retention (Udemy Business Large Customers (1000+ employees)): 104% (Q3 2024) — “UB Large Customer Net Dollar Retention Rate 104 % 114 % (1,000) bps”
Net revenue retention (Udemy Business (Enterprise)): 99% (Q3 2024) — “UB Net Dollar Retention Rate 99 % 106 % (700) bps”
Net revenue retention (Udemy Business): 101% (June 30, 2024) — “Udemy Business net dollar retention rate 101% 108% (6)%. The decreases in our NDRR metrics were driven by lower rates of upsells and expansion.”
Net revenue retention (Udemy Business Large Customers (1000+ employees)): 108% (Q2 2024) — “UB Large Customer Net Dollar Retention Rate 108 % 115 % (700) bps”
Net revenue retention (Udemy Business): 104% (March 31, 2024) — “Udemy Business net dollar retention rate 104% 112% (7)%. The decreases in our NDRR metrics were driven by lower rates of upsells and expansion.”
Net revenue retention (Udemy Business Large Customers (1000+ employees)): 111% (Q1 2024) — “UB Large Customer Net Dollar Retention Rate 111 % 120 % (900) bps”
Net revenue retention (Udemy Business large customers (1,000+ employees)): 113% (FY2023) — “NDRR for Udemy Business large customers (those with at least 1,000 employees) was 113%”
Net revenue retention (Udemy Business Large Customers): 113% (FY2023) — “NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 113%.”
Net revenue retention (Udemy Business): 106% (FY2023) — “As of December 31, 2023, Udemy Business NDRR was 106%, and NDRR for Udemy Business customers with at least 1,000 employees, or Udemy Business Large Customer NDRR, was 113%.”
Net revenue retention (Udemy Business Large Customers (1000+ employees)): 113% (Q4 2023) — “UB Large Customer Net Dollar Retention 113 % 123 % (1,000) bps”
Net revenue retention (Udemy Business (Enterprise)): 106% (Q4 2023) — “Net Dollar Retention 106 % 115 % (900) bps”
Net revenue retention (Enterprise Segment): 106% (Q3 2023) — “Enterprise Segment Net Dollar Retention 106 % 117 % (1,100) bps”
Net revenue retention (Udemy Business Large Customers): 114% (Q3 2023) — “Udemy Business Large Customer net dollar retention rate 114 % 123 % (7)%”
Net revenue retention (Udemy Business Large Customers): 115% (Q2 2023) — “Udemy Business Large Customer net dollar retention rate 115% 124% (7)%”
Net revenue retention (Udemy Business): 108% (Q2 2023) — “Udemy Business net dollar retention rate 108% 118% (8)%”
Net revenue retention (Udemy Business Large Customers): 120% (Q1 2023) — “Udemy Business Large Customer net dollar retention rate 120% 127% (6)%”
Net revenue retention (Udemy Business): 112% (Q1 2023) — “Udemy Business net dollar retention rate 112% 120% (7)%”
Net revenue retention (Udemy Business large customers (1,000+ employees)): 123% (2022) — “Net dollar retention rate for Udemy Business large customers (those with at least 1,000 employees) was 123%.”
Net revenue retention (Udemy Business): 115% (December 31, 2022) — “As of December 31, 2022, Udemy Business NDRR was 115%...Udemy Business net dollar retention rate 115 % 118 % 118 %”
Net revenue retention (Udemy Business Large Customers (1,000+ employees)): 123% (FY2022 Q4) — “Net Dollar Retention Rate for Udemy Business Large Customers, or customers with at least 1,000 employees, was 123%”
Net revenue retention (Udemy Business (Enterprise)): 115% (FY2022 Q4) — “Net Dollar Retention Rate was 115%”
Net revenue retention (Udemy Business): 117% (Q3 2022) — “Udemy Business net dollar retention rate 117 % 118 % (1) %”
Net revenue retention (Udemy Business): 120% (Q1 FY2023) — “Udemy Business net dollar retention rate 120% 119% 1%”
Net revenue retention (Udemy Business): 118% (FY2021) — “Udemy Business net dollar retention rate 118% for December 31, 2021”
Net revenue retention (Udemy Business): 118% (Q3 FY2021) — “Udemy Business net dollar retention rate was 118% compared to 119% in the third quarter of fiscal 2020.”
Net revenue retention (Udemy Business (UB)): 121% (Q2 2021) — “UB Net Dollar Retention Rate 140 % 135 % 135 % 132 % 125 % 123 % 119 % 118 % 119 % 121%”
Net revenue retention (Udemy Business (UB) customers): 121% (June 30, 2021) — “UB Net Dollar Retention Rate 140 % 135 % 135 % 132 % 125 % 123 % 119 % 118 % 119 % 121%”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.