Ubiquitel Inc
In their words
“Churn for the year ended December 31, 2005 was approximately 2.5% compared to approximately 2.9% for the year ended December 31, 2004.”
“Churn for the year ended December 31, 2003 was approximately 3.2% compared to approximately 4.2% for the year ended December 31, 2002.”
“Churn was 3.4% in the first quarter of 2003, a 50 basis point improvement from the fourth quarter 2002 level”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Churn: 2.5% (2005, monthly) — “Churn for the year ended December 31, 2005 was approximately 2.5% compared to approximately 2.9% for the year ended December 31, 2004.”
Churn: 2.9% (FY2004) — “churn has declined from 3.2% for the year ended December 31, 2003 to 2.9% for the year ended December 31, 2004”
Churn: 3.2% (2003) — “Churn for the year ended December 31, 2003 was approximately 3.2% compared to approximately 4.2% for the year ended December 31, 2002.”
Churn: 2.9% (Q2 2003) — “Churn improved to 2.9% from 3.4% in the first quarter 2003 and 4.1% in the second quarter 2002”
Churn: 3.4% (Q1 2003) — “Churn was 3.4% in the first quarter of 2003, a 50 basis point improvement from the fourth quarter 2002 level”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.