NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Technology  /  Tyler Technologies, Inc.

Tyler Technologies, Inc.

tylertech.com ↗
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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
88%
Retention
1 Nov 2018
2015–19
Years covered
3 entries in all

In their words

“At RCI, member retention is also strong, averaging 88% over the last five years.”
— Michael Brown, President and CEO, Tyler Technologies, Inc. · Earnings call, Q3 2018 · 1 Nov 2018 · NI-CC7B803
“Tyler Tech claims a customer retention rate of 98 percent, serving more than 1,500 clients.”
— reported by dmagazine.com · 10 Aug 2019 · NI-92EB468
“Greater than 98% client retention rate”
— Tyler Technologies, Inc. · SEC 8-K filing · filed 1 Oct 2015 · NI-4AB1A7D

NPS disclosures (0)

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Retention disclosures (3)

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10 Aug 2019
Retention98%

Tyler Tech claims a customer retention rate of 98 percent, serving more than 1,500 clients.

— reported by dmagazine.com · 10 Aug 2019 · NI-92EB468
dmagazine.com ↗
1 Nov 2018
Retention88%

Retention rate (RCI members): 88% (5-year average) — “At RCI, member retention is also strong, averaging 88% over the last five years.”

— Michael Brown, President and CEO, Tyler Technologies, Inc. · Earnings call, Q3 2018 · 1 Nov 2018 · NI-CC7B803
Earnings call, Q3 2018 ↗
1 Oct 2015
Retention98%

Retention rate: 98% — “Greater than 98% client retention rate”

— Tyler Technologies, Inc. · SEC 8-K filing · filed 1 Oct 2015 · NI-4AB1A7D
SEC 8-K filing ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.