Turkish Airlines
turkishairlines.com ↗In their words
“Turkish Airlines' One Team programme coincided with a significant improvement in its Net Promoter Score.”
“Turkish Airlines improved its Net Promoter Score through enhanced aircraft availability and network expansion, reflecting higher passenger satisfaction.”
“Turkish Airlines achieved a 37% increase in NPS associated with protection services since launch of partnership with Cover Genius.”
NPS disclosures (3)
Turkish Airlines' One Team programme coincided with a significant improvement in its Net Promoter Score.
Turkish Airlines improved its Net Promoter Score through enhanced aircraft availability and network expansion, reflecting higher passenger satisfaction.
Turkish Airlines achieved a 37% increase in NPS associated with protection services since launch of partnership with Cover Genius.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.