NPS Intelligence (beta)

Disclosed NPS & retention by vertical

73
Latest disclosed NPS
16 Jul 2019
2
NPS entries
1 with a number
2019–21
Years covered
2 entries in all

In their words

“TUI Cruises reports average fleetwide net promoter score of 73 by end of April.”
— reported by cruiseindustrynews.com · 16 Jul 2019 · NI-0DED29D
“TUI Cruises reported higher Net Promoter Scores during pandemic operations with strong demand.”
— reported by seatrade-cruise.com · 13 Apr 2021 · NI-BF1A7DE

NPS disclosures (2)

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13 Apr 2021
NPSup

TUI Cruises reported higher Net Promoter Scores during pandemic operations with strong demand.

— reported by seatrade-cruise.com · 13 Apr 2021 · NI-BF1A7DE
seatrade-cruise.com ↗
16 Jul 2019
NPS73

TUI Cruises reports average fleetwide net promoter score of 73 by end of April.

— reported by cruiseindustrynews.com · 16 Jul 2019 · NI-0DED29D
cruiseindustrynews.com ↗

Retention disclosures (0)

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No retention figures yet.

Lighthouse companies in Travel, hospitality & leisure

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.