TSB
tsb.co.uk ↗In their words
“TSB's Net Promoter Score for fiscal 2019 rose to +10 from -9, marking a significant improvement.”
“Analyst notes TSB's low Net Promoter Score and below-average cross-sell performance as key challenges.”
“TSB reports significant increases in net promoter score as customer experience improves following IT meltdown resolution.”
NPS disclosures (5)
Analyst notes TSB's low Net Promoter Score and below-average cross-sell performance as key challenges.
TSB's Net Promoter Score for fiscal 2019 rose to +10 from -9, marking a significant improvement.
TSB reports significant increases in net promoter score as customer experience improves following IT meltdown resolution.
TSB's net promoter score shot up following recovery efforts and received high ratings from Which? for customer service.
TSB increased its net promoter score following Sabadell's takeover, improving customer satisfaction metrics.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.