Trulieve Cannabis Corp.
In their words
“For medical-only markets, customer retention held steady at 78%”
“Trulieve Cannabis reported a customer retention rate of approximately 70%, indicating high consumer satisfaction.”
“In the fourth quarter of 2020, our customer retention rate was 72%”
NPS disclosures (7)
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
We track various metrics including overall satisfaction, net promoter, and customer effort scores. We employ and continuously refine numerous training programs to provide our associates with the resources they need to deliver outstanding customer…
Retention disclosures (4)
Retention rate (medical-only markets): 78% (Q2 2026) — “For medical-only markets, customer retention held steady at 78%”
Retention rate: 84% (Q1 2021) — “Q120 Customer Retention Rate 84%”
Trulieve Cannabis reported a customer retention rate of approximately 70%, indicating high consumer satisfaction.
Retention rate: 72% (Q4 2020) — “In the fourth quarter of 2020, our customer retention rate was 72%”
Lighthouse companies in Consumer goods & food
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.