Trimble Inc.
trimble.com ↗In their words
“The net retention over a trailing 12-month basis is held steady at about 110%”
“Gross retention in the business is essentially 100%. I exclude Russia”
“We have 100% customer retention and our win-loss ratios are holding”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Net revenue retention: 110% (trailing 12-month) — “the net retention over a trailing 12-month basis is held steady at about 110%”
Gross revenue retention (Transporeon): 100% (Q4 2023) — “Gross retention in the business is essentially 100%. I exclude Russia”
Retention rate: 100% (Q3 2023) — “we have 100% customer retention and our win-loss ratios are holding”
Churn (Transporeon): 0% (Q2 2023) — “churn is effectively zero”
Net revenue retention: 110% (Q1 2023) — “We expect net retention to be very strong, north of 100% in the ZIP code of 110%”
Net revenue retention (Transportation): 100% (Q3 2021) — “On the churn rate side, I'd characterize it in net retention, and net retention was above 100% in the quarter”
Net revenue retention (e-Builder business): 103.5% (Q3 2018) — “The net retention ratio is over 100%. I think it's around 103%, 104%. That means that we're driving penetration in up-selling”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.