NPS Intelligence (beta)

Disclosed NPS & retention by vertical

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Latest disclosed NPS
no score published
0
NPS entries
0 with a number
54%
Retention
14 Mar 2019
2018–19
Years covered
3 entries in all

In their words

“Retention of written premiums was stable at approximately 54%. As we continue to expand product offerings, we expect that retention rate may expand slightly”
— Sandra Bell, Chief Financial Officer, Tiptree Inc. · Earnings call, Q4 2018 · 14 Mar 2019 · NI-6742AA8
“Retention of written premium was stable at 52%.”
— Sandra Bell, Chief Financial Officer, Tiptree Inc. · Earnings call, Q2 2018 · 11 Aug 2018 · NI-BB304EA
“Retention of written premiums was 54% compared with 52% in the first quarter of 2017.”
— Sandra Bell, Chief Financial Officer, Tiptree Inc. · Earnings call, Q1 2018 · 12 May 2018 · NI-7AFEE6B

NPS disclosures (0)

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Retention disclosures (3)

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14 Mar 2019
Retention54%

Retention rate: 54% (FY2018) — “Retention of written premiums was stable at approximately 54%. As we continue to expand product offerings, we expect that retention rate may expand slightly”

— Sandra Bell, Chief Financial Officer, Tiptree Inc. · Earnings call, Q4 2018 · 14 Mar 2019 · NI-6742AA8
Earnings call, Q4 2018 ↗
11 Aug 2018
Retention52%

Retention rate: 52% (H1 2018) — “Retention of written premium was stable at 52%.”

— Sandra Bell, Chief Financial Officer, Tiptree Inc. · Earnings call, Q2 2018 · 11 Aug 2018 · NI-BB304EA
Earnings call, Q2 2018 ↗
12 May 2018
Retention54%

Retention rate: 54% (Q1 2018) — “Retention of written premiums was 54% compared with 52% in the first quarter of 2017.”

— Sandra Bell, Chief Financial Officer, Tiptree Inc. · Earnings call, Q1 2018 · 12 May 2018 · NI-7AFEE6B
Earnings call, Q1 2018 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.