TIM Hellas Telecommunications S.A.
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Churn (Blended total): 45.8% (H1 2005) — “Blended total churn 45.8% for six months ended June 30, 2005”
Churn (Contract): 34.9% (H1 2005) — “Six months ended June 30, 2005: Contract Churn 34.9%”
Churn (Pre-paid): 51.7% (H1 2005) — “Six months ended June 30, 2005: Pre-paid Churn 51.7%”
Churn (pre-paid customers): 35.9% (FY2004) — “the average annual churn rate for our pre-paid customers decreased to 35.9% in 2004 from 42.6% in 2003”
Churn (contract customers): 37.2% (FY2004) — “The average annual churn rate for our contract customers dropped to 37.2% in 2004 from 39.4% in 2003”
Churn: 36.3% (FY2004) — “Our average annual rate of churn in 2004 was 36.3%, compared with 41.6% and 32.8% in 2003 and 2002, respectively”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.