Three
three.co.uk ↗In their words
“Three UK reported an NPS of +12, the best of any UK network.”
“Three has the highest Net Promoter Score (+19) among mobile network operators in the UK, alongside +24 Employee NPS.”
“Three has highest NPS of +14 among mobile network operators following customer experience upgrade with Yext Answers.”
Disclosed NPS over time
Every Net Promoter Score Three has published, by date.
NPS disclosures (12)
Three UK reported an NPS of +12, the best of any UK network.
Three has the highest Net Promoter Score (+19) among mobile network operators in the UK, alongside +24 Employee NPS.
Three has highest NPS of +14 among mobile network operators following customer experience upgrade with Yext Answers.
Three has the highest Net Promoter Score of any mobile network operator at +19.
Three UK reported rising net promoter score alongside increasing subscribers as it prepares for 5G.
Three UK reports a Net Promoter Score of +15, the best of any UK network operator.
Three achieved a four-point improvement in Net Promoter Score to +19 in Q1 2019, as the UK's leading 5G provider.
Three reports a Net Promoter Score of +13, the best among UK networks, alongside an Employee Net Promoter Score of +18.
Three UK achieved a new record-high Net Promoter Score while reducing churn to 1.1% and driving 99% of new customer acquisition through owned sales channels.
Three has the highest net promoter score among O2, Vodafone and EE.
Three's net promoter score was 19, down from 20 in 2016, though remaining above 0 which is considered good in the telecom sector.
Three reveals Customer Net Promoter Score has increased to 21, higher than any other UK network.
Retention disclosures (1)
Three announced a two-year partnership with EasyJet to build a loyalty programme focused on customer retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.