NPS Intelligence (beta)

Disclosed NPS & retention by vertical

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Latest disclosed NPS
no score published
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NPS entries
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2024
Years covered
1 entries in all

In their words

“Temu reports that 28% of US customers made a repeat transaction on the platform 16 months after their first purchase.”
— reported by channelx.world · 5 Mar 2024 · NI-FA6AF47

NPS disclosures (0)

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Retention disclosures (1)

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5 Mar 2024
Retention28%

Temu reports that 28% of US customers made a repeat transaction on the platform 16 months after their first purchase.

— reported by channelx.world · 5 Mar 2024 · NI-FA6AF47
channelx.world ↗

Lighthouse companies in Retail & e-commerce

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.