Telkom SA Ltd
telkom.co.za ↗In their words
“Telkom SA reported Net Promoter Score of 80.6 in Q1 FY2027, maintaining exceptionally strong customer satisfaction.”
“Telkom achieved a Net Promoter Score of 75 with 99.99% core network availability.”
“Openserve's fibre network achieved an interaction NPS of above 65 according to Telkom.”
Disclosed NPS over time
Every Net Promoter Score Telkom SA Ltd has published, by date.
NPS disclosures (3)
Telkom SA reported Net Promoter Score of 80.6 in Q1 FY2027, maintaining exceptionally strong customer satisfaction.
Telkom achieved a Net Promoter Score of 75 with 99.99% core network availability.
Openserve's fibre network achieved an interaction NPS of above 65 according to Telkom.
Retention disclosures (23)
Churn (Vodacom Mozambique): 41.8% (6M 2008) — “Churn (%) … pts 15.4 pts”
Churn (Vodacom Lesotho): 20.5% (6M 2008) — “Churn (%) … (2.6 pts) 2.1 pts”
Churn (Vodacom DRC): 30% (6M 2008) — “Churn(%) … pts 10.6 pts”
Churn (Vodacom Tanzania): 35.2% (6M 2008) — “Churn (%) … pts (2.6 pts)”
Churn (Vodacom South Africa Prepaid): 47.7% (6M 2008) — “Prepaid … pts (3.8 pts)”
Churn (Vodacom South Africa Contract): 11% (6M 2008) — “Contract … (2.7 pts) 1.4 pts”
Churn (Vodacom South Africa Blended): 43% (6M 2008) — “Churn (%) … pts (3.6 pts)”
Churn (fixed access lines): 13.3% (FY2008) — “Churn (%) . . . . . . . . . . . . . . . . . . . . … (2.2)”
Churn (Fixed access lines): 13.6% (FY2007) — “Churn (%) … ”
Churn (fixed access lines): 13.4% (FY2006) — “Churn (%) … (24.3) 0.0”
Churn (Vodacom Tanzania): 29.6% (FY2005) — “Churn (%) 29.6 (2005) compared to 30.0 (2004), representing 0.4 point decrease”
Churn (prepaid): 30.3% (FY2005) — “The decrease in prepaid churn experienced during the year under review to 30.3% (2004: 41.3%)”
Churn (contract): 9.1% (FY2005) — “Through the continued high level of handset support...Vodacom has ensured the decrease in contract churn to the lowest level in our history of 9.1% in 2005 (2004: 10.1%)”
Churn (Vodacom prepaid): 30.3% (FY2005) — “Prepaid … ”
Churn (Vodacom contract): 9.1% (FY2005) — “Contract … ”
Churn (Vodacom mobile): 27.1% (FY2005) — “Mobile churn (%) … ”
Churn (Telkom Fixed Lines): 17.4% (FY2004) — “Churn (%) 17.4 [Telkom fixed access lines in 2004, down from 20.8% in 2003]”
Churn (Vodacom Mobile): 36.6% (FY2004) — “Mobile churn (%) 36.6 [for total Vodacom mobile customers in 2004]”
Churn (prepaid): 34% (FY2003) — “prepaid churn was at 34.0%, up from 30.1% in 2002”
Churn (contract): 11.9% (FY2003) — “contract churn from 14.5% in 2002 to 11.9% in 2003”
Churn (Vodacom prepaid customers South Africa): 34% (FY2003, yearly) — “Vodacom's churn rate for prepaid customers in South Africa increased to 34.0% in the year end March 31, 2003 from 30.1% in the year ended March 31, 2002 and 24.8% in the year ended March 31, 2001”
Churn (Vodacom contract customers South Africa): 11.9% (FY2003, yearly) — “Vodacom's churn rate for contract customers in South Africa decreased to 11.9% in the year ended March 31, 2003 from 14.5% in the year ended March 31, 2002 and 18.7% in the year ended March 31, 2001”
Churn (Vodacom mobile): 30.7% (FY2002) — “Churn (%) . . . . . . . . . . . . . . . . . . . . . . . . . . 30.7 (Year ended December 31, 2002)”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.