Teliasonera AB
In their words
“NetCom's churn rate was 29 percent for the year ended December 31, 2002.”
“Our customer churn rate for our Swedish mobile communications business was 12 percent, eight percent and eight percent for the years ended December 31, 2002, 2001 and 2000”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn (NetCom Norway): 29% (FY2002) — “NetCom's churn rate was 29 percent for the year ended December 31, 2002.”
Churn (Finnish mobile communications): 12.6% (FY2002) — “Our customer churn rate in Finland was 12.6 percent, 10.1 percent and 9.7 percent for the years ended December … and 2000”
Churn (Swedish mobile communications): 12% (FY2002) — “Our customer churn rate for our Swedish mobile communications business was 12 percent, eight percent and eight percent for the years ended December … and 2000”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.