Telia
telia.com ↗In their words
“Telia customer care app eBuilder reported Net Promoter Score of 29 among 100,000 Swedish users.”
“Telia's net promoter score averages 1 overall but rises to 29 among users who have downloaded the device care app.”
“Telia reported that customer satisfaction is improving and its Net Promoter Score continues to increase, driving growth in the customer base.”
Disclosed NPS over time
Every Net Promoter Score Telia has published, by date.
NPS disclosures (8)
Telia reported that customer satisfaction is improving and its Net Promoter Score continues to increase, driving growth in the customer base.
Telia Company's Finnish market benefited from improved subscriber base development supported by rising Net Promoter Scores in Q1 2026.
Telia Company AB reported improvement in net promoter scores and customer satisfaction across Sweden, Finland, and Norway.
Telia Sweden was the only operator to lift its Net Promoter Score in the Nordic Bench survey while competitors declined.
Telia's B2B net promoter score continued to improve as the company develops IT department-as-a-service offerings.
Since launching its app in January 2017, Telia's Net Promoter Score for self-service has soared.
Telia customer care app eBuilder reported Net Promoter Score of 29 among 100,000 Swedish users.
Telia's net promoter score averages 1 overall but rises to 29 among users who have downloaded the device care app.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.