Telesp Cellular Holding Co
In their words
“Save Team reported an 8.4 percentage point improvement (retention rate in Dec/04 = 76.2%; Dec/05 = 84.6%)”
“Churn at 1.8%, an increase of 0.4 percentile point over the previous quarter in a strongly competitive environment”
“Churn recorded 1.6% in the quarter, having remained stable as a result of quality services, client satisfaction”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (19)
Retention rate: 84.6% (Dec/2005) — “Save Team reported an 8.4 percentage point improvement (retention rate in Dec/04 = 76.2%; Dec/05 = 84.6%)”
Churn (postpaid): 1.6% (4Q 2005) — “Monthly Churn … p.p. 1.8% -0.2 p.p. … p.p.”
Churn (Global Telecom (GT)): 1.8% (Q3 2005) — “Churn at 1.8%, an increase of 0.4 percentile point over the previous quarter in a strongly competitive environment”
Churn (Telesp Celular postpaid): 1.6% (Q2 2005) — “Churn recorded 1.6% in the quarter, having remained stable as a result of quality services, client satisfaction”
Churn (Telesp Celular postpaid): 1.7% (Q3 2005) — “Monthly churn at 1.7% in 3Q05, stable since the 3Q04, reflects quality services and client satisfaction”
Churn (Telesp Celular (blended)): 1.9% (Q3 2005) — “The churn at 1.9% remained stable when compared to 3Q04, thus confirming the result of the commercial practices”
Churn: 1.5% (Q1 2005) — “Monthly churn at 1.5% in 1Q05, with 0.3 p.p. reduction in relation to 4Q04”
Churn: 1.7% (Q3 2004) — “The churn remained stabled, having recorded 1.7% in the third consecutive quarter, despite intense competition”
Churn: 1.8% (Q4 2004) — “Churn reduced in 0.5 p.p. and 0.1 p.p. in relation to 4Q03 and 3Q04, respectively, reflecting the Company's successful initiatives to ensure customer loyalty”
Churn: 1.6% (FY2004) — “Monthly Churn at 1.6% in 2004 decreased by 0.3 p.p., showing the successful customer retention campaigns”
Churn (TCO): 1.8% (3Q04) — “Churn recorded 1.8%, a drop of 0.5 and 0.2 percentage points in relation to 3Q03 and 2Q04”
Churn (TCO): 1.2% (3Q04) — “The reported 1.2% monthlychurnremained unchanged in relation to 3Q03.”
Churn (TCP): 1.7% (3Q04) — “Churn at1.7% was stable in relation to 3Q03 and 2Q04 despite the intensified competitive pressure.”
Churn (TRO): 2% (Q2 2004) — “Churn recorded 2.0%, which reflected the event of disconnection of prepaid customers”
Churn (TCO): 0.9% (Q2 2004) — “Churn recorded 0.9%, a reduction of 0.5 percentile point in relation to 1Q04 and 2Q03”
Churn (TCP): 1.6% (Q2 2004) — “1.6% Churn, a decrease of 0.5 percentile points in relation to the 2Q03 Churn”
Churn (TC (Telesp Cellular)): 1.2% (Q1 2004) — “Churn in 1Q04 was 1.2%, 0.4 percentage points (p.p.) below levels registered in 4Q03”
Churn (Overall): 4.7% (Q4 2003) — “The churn rate in 4Q03 was 0.3 percentage points lower than in 3Q03, in spite of the increased competition and the strong growth achieved”
Churn: 13.7% (9M 2002, twelve-month accumulated) — “The accumulated "churn" (twelve months accumulated) rate for the first nine months of 2002 reached 13.7%, which represented a small increase over the same period of the previous year, when the rate was 13.0%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.