Telenor ASA
In their words
“ProMonte's market share in the postpaid market has been declining during the latest two years. The 2004 churn rate is 37%.”
“Churn rates for contract subscriptions 17.5 % 21.4 % 15.2 %. Telenor Mobil's decrease in churn from retail subscribers is partly a result of reducing its minimum contract period and an increased emphasis on marketing efforts.”
“Churn rates for contract subscriptions 24.1 % 38.6 % 33.1 %. The reduction in churn from 2003 to 2004 is largely a consequence of increased focus on customer retention activities during 2004”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Churn (ProMonte Montenegro): 37% (2005) — “The 2005 churn rate was 37%.”
Churn (Sonofon Denmark (contract subscriptions)): 24.4% (2005) — “Churn rates for contract subscriptions … [for … ]”
Churn (Telenor Mobil Norway (contract subscriptions)): 21% (2005) — “Churn rates for contract subscriptions … [for … ]”
Churn (ProMonte (Montenegro)): 37% (2004) — “ProMonte's market share in the postpaid market has been declining during the latest two years. The 2004 churn rate is 37%.”
Churn (Telenor Mobil (Norway), contract subscriptions): 15.2% (2004) — “Churn rates for contract subscriptions … . Telenor Mobil's decrease in churn from retail subscribers is partly a result of reducing its minimum contract period and an increased emphasis on marketing efforts.”
Churn (Sonofon (Denmark), contract subscriptions): 33.1% (2004) — “Churn rates for contract subscriptions … . The reduction in churn from 2003 to 2004 is largely a consequence of increased focus on customer retention activities during 2004”
Churn (Internet access subscriptions, residential Norway): 20% (FY2002) — “Internet access subscription churn rates, residential market Norway … ”
Churn (contract subscriptions, Norway): 17.5% (FY2002) — “Mobile telephony churn rates for contract subscriptions … ”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.