Telefonica Mobile Inc
In their words
“Churn rate, which ended 2Q06 slightly below 1.6%...more than 0.1 p.p. lower than in 2Q05”
“Telefónica Móviles España's average monthly customer churn rate was 1.8% for 2005.”
“Enabling TME to contain the 2005 October-December churn rate at a 1.8% level in 2005 despite competitors' commercial aggressiveness”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (23)
Churn (Telefónica Móviles México (TMM)): 3.9% (2Q06) — “sharp improvement in churn rate, to 3.9% in 2Q06 (vs. 5.3% in 2Q05)”
Churn (TME contract segment): 1% (2Q06) — “1.0% in the contact segment”
Churn (Telefónica Móviles España (TME) total): 1.6% (2Q06) — “churn rate, which ended 2Q06 slightly below 1.6%...more than 0.1 p.p. lower than in 2Q05”
Churn (TME contract segment): 1.3% (1Q06) — “lower churn rate (1.3% vs. 1.5% in 1Q05)”
Churn (TME (Spain)): 1.9% (1Q06) — “churn rate, which stood at 1.9% in 1Q06 vs. 2.0% in 1Q05”
Churn (Telefónica Móviles España): 1.8% (2005) — “Telefónica Móviles España's average monthly customer churn rate was 1.8% for 2005.”
Churn: 1.8% (2005) — “enabling TME to contain the 2005 October-December churn rate at a 1.8% level in 2005 despite competitors' commercial aggressiveness”
Churn (TME (Spain)): 1.6% (3Q05) — “Continued control of churn rate, which declined to 1.6% in 3Q05, reaching levels below 1% in the contract segment.”
Churn (Telefónica Móviles España (TME)): 1.7% (Q2 2005) — “Sharp decline in the churn rate (to 1.7% in 2Q05) for both the contract and prepaid segments.”
Churn (Medi Telecom Morocco): 2.3% (FY2004) — “Medi Telecom's average monthly churn rate was 2.3% in 2004”
Churn (Telefónica Móviles España): 1.6% (FY2004) — “Telefónica Móviles España's average monthly customer churn rate was 1.6% for 2004”
Churn (Morocco): 1.3% (FY2003) — “We estimate that Medi Telecom's average monthly churn rate was 1.3% in 2003 and 1.8% in 2002.”
Churn (Spain): 0.9% (FY2003) — “Telefónica Móviles España estimates that its average monthly customer churn rate was 0.9% for 2003 and 1.08% for 2002.”
Churn (Telefónica Móviles España): 0.9% (9M 2003, monthly) — “control of the monthly churn rate (0.9%). We would highlight the containment of the churn rate, which declined to 0.9% in 9M03, 0.2 p.p. lower than the previous year.”
Churn (Telefónica Móviles España): 0.8% (2Q 2003, monthly) — “Churn maintained at levels of 0.8%, a benchmark for the European sector.”
Churn (Tele Sudeste Celular): 1.5% (2002) — “average accumulated monthly churn rate for Tele Sudeste Celular was 1.5% for 2002 and 2001”
Churn (Medi Telecom): 1.79% (2002) — “average monthly churn rate was 1.79% in 2002 and 2.8% in 2001”
Churn (Telefónica Móviles España): 1.08% (2002) — “average monthly customer churn rate was 1.1% for 2001 and 1.08% for 2002”
Churn (Telefónica Móviles España): 1.1% (2002) — “average monthly churn in 2002 of less than 1.1%”
Churn (T. Moviles España (TME)): 0.9% (1Q03) — “TME's monthly churn at minimum levels, below 1%, and economic churn even lower.”
Churn (TME): 2% (FY2001) — “reduced the churn rate by 1 p.p. in 2002 from 2001 to 1% of monthly churn rate”
Churn (TME): 1% (FY2002) — “1% monthly churn in 2002”
Churn (TME (Telefónica Mobile)): 12% (Q3 2002) — “The annual churn rate at September 2002 remained at 12%, 6 p.p. lower than September 2001”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.