Tele Sudeste Celular Participacoes SA
In their words
“Save Team reported an 8.4 percentage point improvement (retention rate in Dec/04 = 76.2%; Dec/05 = 84.6%)”
“Churn at 2.8% recorded 0.4 p.p. increase in relation to 3Q04, even though operating in a strongly competitive area”
“Churn at 2.3%, a reduction 0.7 p.p. in relation to 2Q04, shows the results of customer retention campaigns.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (8)
Retention rate: 84.6% (Dec/2005) — “Save Team reported an 8.4 percentage point improvement (retention rate in Dec/04 = 76.2%; Dec/05 = 84.6%)”
Churn: 2.6% (Q4 2005) — “Monthly Churn … p.p.”
Churn: 2.8% (Q3 2005) — “Churn at 2.8% recorded 0.4 p.p. increase in relation to 3Q04, even though operating in a strongly competitive area”
Churn: 2.3% (Q2 2005) — “Churn at 2.3%, a reduction 0.7 p.p. in relation to 2Q04, shows the results of customer retention campaigns.”
Churn: 2.1% (Q1 2005) — “Churn at 2.1%, a reduction 0.4 p.p. in relation to 4Q04, showing the successful customer retention campaigns.”
Churn: 2.5% (Q4 2004) — “Churn at 2.5%, remaining stable in relation to 4Q03 and 3Q04, showing the successful customer retention campaigns.”
Churn: 3% (2Q04) — “Monthly Churn (%) … p.p.”
Churn: 2.45% (1Q04) — “Monthly Churn (%) … .03p.p.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.