Tele Nordeste Celular Participacoes SA
In their words
“Churn rate reduction of 4.9 percentage points year over year”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 4.9% (FY2003) — “Churn rate reduction of 4.9 percentage points year over year”
Churn (voluntary): 7.2% (2002) — “"Voluntary churn" (the rate at which customers voluntarily have their service terminated) was 18.7% in 2000, 15.7% in 2001 and 7.2% in 2002.”
Churn: 23.2% (2002) — “Our rate of customer churn was 15.7% in 1999, 26.5% in 2000, 18.4% in 2001 and 23.2% in 2002.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.