Tele Leste Celular Participacoes
In their words
“Save Team reported an 8.4 percentage point improvement (retention rate in Dec/04 = 76.2%; Dec/05 = 84.6%)”
“Churn at 2.9% in 3Q05, a 0.3 p.p. reduction in relation to 3Q04, showing the results of quality services, client satisfaction and customer retention campaigns”
“Churn at 2.7% in 2Q05, a 0.7 p.p. reduction in relation to 2Q04, showing the results of the customer retention campaigns.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (9)
Retention rate: 84.6% (Dec/2005) — “Save Team reported an 8.4 percentage point improvement (retention rate in Dec/04 = 76.2%; Dec/05 = 84.6%)”
Churn (Blended): 2.9% (Q4 2005) — “Monthly Churn … p.p. 3.3% -0.4 p.p. … p.p.”
Churn: 2.9% (Q3 2005) — “Churn at 2.9% in 3Q05, a 0.3 p.p. reduction in relation to 3Q04, showing the results of quality services, client satisfaction and customer retention campaigns”
Churn: 2.7% (2Q05) — “Churn at 2.7% in 2Q05, a 0.7 p.p. reduction in relation to 2Q04, showing the results of the customer retention campaigns.”
Churn: 2.6% (Q1 2005) — “Churn at 2.6% in 1Q05, a 0.7 p.p. reduction in relation to 4Q04, showing the successful customer retention campaigns.”
Churn: 3.3% (Q4 2004) — “Churn at 3.3% in 4Q04 remained stable in relation to 3Q04, showing the successful customer retention campaigns.”
Churn: 3.2% (3Q04) — “Churn recorded 3.2%, 0.2% less than in 3Q03 and 2Q04, reflecting the Company's customer loyalty program”
Churn: 3.4% (2Q04) — “Monthly Churn (%) … p.p.”
Churn: 1.8% (1Q04) — “Monthly Churn (%) … .7p.p. 2.7% -0.9p.p.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.