Telanetix,Inc
In their words
“Monthly customer churn rate improved to 2.6%, compared to 3.1% a year ago”
“Monthly customer churn rate for the quarter remained very strong at 2.4%.”
“Monthly customer churn rate for the quarter was 2.7%, compared to 2.2% in the second quarter of 2008.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Churn: 2.6% — “Monthly customer churn rate improved to 2.6%, compared to 3.1% a year ago”
Churn: 2.4% (Q3 2009) — “Monthly customer churn rate for the quarter remained very strong at 2.4%.”
Churn: 2.7% (Q2 2009) — “Monthly customer churn rate for the quarter was 2.7%, compared to 2.2% in the second quarter of 2008.”
Lighthouse companies in Telecom & media
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.