TechTarget
techtarget.com ↗In their words
“Revenue renewal rates for our top 10 and then the next 100 customers those customers segments we will succeed at a 100%.”
“This launch builds upon what were already very encouraging KPIs in the Omnia business, with users, user engagement, and the Net Promoter Score all up double digits in the first quarter.”
NPS disclosures (1)
This launch builds upon what were already very encouraging KPIs in the Omnia business, with users, user engagement, and the Net Promoter Score all up double digits in the first quarter.
Retention disclosures (2)
Net revenue retention: 150% (FY2021) — “annual net revenue retention of 150% for 2021”
Net revenue retention (top 10 and next 100 customers): 100% (Q2 2018) — “revenue renewal rates for our top 10 and then the next 100 customers those customers segments we will succeed at a 100%.”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.